Delivery and Returns

Delivery

Delivery time is currently 5-7 working days on all orders. Deliveries will generally be made between 8am and 6pm Monday to Friday (excluding bank holidays), and currently only to UK addresses. Deliveries require a signature but can be left in specified safe places.

If we are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange delivery. Unfortunately in these circumstances we may have to charge you a further delivery fee.

For this reason we are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project start dates. We will do our best to contact you if we are forewarned of any potential delivery delays.

Delivery Costs
Delivery is currently £12 on 3Fold, 4Fold, Multi-4Fold, 6Pro and 7Pro units, and £7.20 on 4Adaptor, 4Cup Pack and 6Cup Pack units. All other parts are sent with a £2.50 delivery charge. All prices include VAT.

Returns and refund policy

We hope you are fully satisfied with your Truncator product(s) however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please follow the returns procedure below.

Returns

Should you wish to return your Order following delivery you may do so by informing us within 10 working days of receipt of delivery. Please confirm your intent to return the Goods by calling Customer Services on 015394 33375 within 10 working days of receipt, we will then confirm to you a returns reference for your package. The cost of returning the Goods is free.

When returning goods please carefully package the Goods together with your returns reference.

Where we have agreed to the return of goods, these goods must be returned within 30 days of the notice of intent.

If you exercise your right to return your order, any refunds due will be refunded within 30 days.

In the unlikely event that the Goods do not conform to these Terms, please let us know as soon as possible by contacting Customer Services on 015394 33375.